Udemy Audio and Video Troubleshooting

The cause of the problem (may be due to your phone settings or the internet.)

If you can listen to other lectures without any problems, this is a technical problem with the video. Report it so the team can review it. If you are having problems with other videos, follow the steps below.

If you are entering on the phone, try to log in from Google Chrome with the incognito tab. If the video works fine, reconfigure your phone by checking the extensions, add-ons, firewall, or determine if disabled action is required.

1. Try it by logging in with a different browser.
2. Clear the browser's cache.
3. If you can't get any sound, make sure the video audio is turned on.
4. If you are entering from the computer, restart your computer / reset your modem.
5. If he can download courses, try watching them offline.