How To Fix Zoom Sound Problem?

In this article, we will try to solve the audio problem that Zoom users encounter while taking meetings or distance learning.

How To Fix Zoom Sound Problem?
How To Fix Zoom Sound Problem?

The Zoom program, which is frequently used during the quarantine period, has emerged as a program that is frequently used in distance education and meeting calls. However, some users encounter the sound problem in the program and create various problems. If you are facing such a problem, you can solve the problem by performing the following steps.

What is Zoom Sound Problem?

The sound problem that Windows users encounter while using the Zoom program prevents users from audio input and output by encountering problems with audio input and output processes. In addition, the fact that the Windows sound drivers are not up-to-date or the driver is not available can bring along such problems and may cause sound problems. For this, we will give you information on how to get rid of such problems by mentioning a few suggestions.

How To Fix Zoom Sound Problem?

In order to solve this error we encountered, we will provide you with a few suggestions to solve the problem.

1-) Update Audio Driver

We can solve the problem by first updating the microphone and then the speaker device.

Update Microphone Device

  • First, select Device Manager by pressing the "Windows+X" key.
  • On the screen that opens, expand the "Audio inputs and outputs" option.
  • Then right-click on the microphone device you are using and click "Update Driver".

  • Click on the "Browse drivers on my computer" option on the screen we encounter.

  • In the driver search screen that opens, we click on the "Let me pick from a list of available drivers on my computer" option.


  • On the screen we encounter, we select Audio Endpoint and click Next.

  • After this process, you will receive the following warning that it has been successfully completed. Then test your microphone to see if the issue persists.

Update Audio Driver

In this process, we will find out from which device your headset is connected and update it.

  • First of all, find out the device name of your connected headphones by clicking the sound icon in the lower right corner.

As we saw above, the name of the audio device I used was called "Headphones (High Definition Audio Device)". Let's update this driver together now. First of all, let's perform the same operations as above.

  • In the same way, press the "Windows+X" key and select Device Manager.
  • On the screen that opens, expand the "Audio inputs and outputs" option.
  • Then right click on the audio device you are using and click "Update Driver". (My audio device was called Headphones (High Definition Audio Device).)

  • Click on the "Browse drivers on my computer" option on the screen we encounter.
  • In the driver search screen that opens, we click on the "Let me pick from a list of available drivers on my computer" option in the same way.
  • On the screen we encounter, we select High Definition Audio Controller or Audio Endpoint and click Next.
  • After this operation, you will receive a warning that it has been successfully completed. Then test your headset to see if the issue persists.

2-) Check the Playback Devices

You have performed the above operations but if the problem persists, we need to check the playback devices.

  • First of all, right click on the sound icon in the lower right corner and click on "Sound Effect".

  • Click on the "Playback" menu at the top of the screen that opens.
  • If the Speaker option appears on the screen that opens, disable it and activate the headset you want to activate.

  • As you can see above, the speaker appears to be active. But the following "Headphones" device we have plugged in is not being seen effectively. For this, we need to disable the "Speaker" device and activate the "Headphones" device. To do this, right-click on the "Speaker" device and click "Disable".

  • By disabling the speaker device, we will activate our headset below. If our headset is not activated, right click on it and click "Set as default device".

After this process, you will now activate your headset and you will not encounter any problems.

3-) Update Your Drivers

Check if your audio and I/O drivers are up to date. For this;

  • Download and install Driver Booster.
  • Open the Driver Booster program.
  • Perform the scanning process by pressing the SCAN button on the screen that appears.

After the scan is finished, it will reveal various outdated drivers. Perform the update by selecting outdated drivers and restart your computer.

4-) Check Frameworks

The lack of frameworks on your computer can create various errors in the program. Therefore, your computer must have DirectX, .NET Framework, VCRedist applications.

After performing the update, you can restart your computer and run the Zoom program and check if the problem persists.

5-) Update Windows

If your Windows operating system is not up to date, it can cause various problems. For this, check if your Windows operating system is up to date. If it is not up to date, you can update it to check if the problem persists.